Zero defect principle

Zero defect principle is a management tool aimed at the reduction of defects through prevention. The tool motivates people to prevent mistakes by developing conscious desire to do their job right.

Objectives

• Learning of the principles

        1.) Quality is conformance to requirements
        2.) Defect prevention is preferable
        3.) Zero Defects is the quality standard
        4.) Quality is measured in monetary terms

Content

• Basiscs of tools to prevent errors

       1.) Caused by employees
       2.) In processes
       3.) By machines

• Planning secure processes
• Production quality
• Learning from mistakes – Lessons Learned